FAQs

Contact & Customer Service

How can I contact you?

I'm always happy to help. Whether you have a question about sizing, need support with your order, or just want to talk about caps — feel free to reach out.

Email: walter@walterscaps.com Monday to Friday: 9:00 AM – 5:00 PM Closed on weekends and public holidays.

Shipping

Do you offer free shipping?

Yes, I offer free shipping on all orders within the United States. Once your cap ships, I'll send you a tracking number so you can follow it on its way.

How long does delivery take?

Most orders arrive within 7–12 business days. Each cap is carefully packed by hand in my workshop before it's shipped.

Do you ship internationally?

At the moment, I only ship within the United States. I appreciate your understanding.

Returns & Guarantee

What is your return policy?

I want you to be happy with your cap. If it's not quite right, you can return it within 14 days of delivery. Just send me an email and I'll take care of everything.

What is the Lifetime Craftsmanship Promise?

When I make a cap, I make it to last. If your cap ever needs repair because of the way it was made, I'll make it right. That's my promise to you.

Payment

What payment methods do you accept?

You can pay safely and easily. I accept Visa, Mastercard, American Express and Maestro

Sizing

What size are your caps?

All my caps are one size and designed to fit almost all head sizes comfortably. Each cap features an adjustable strap at the back for a secure and personalized fit.

What if my cap doesn't fit?

No problem. Send it back within 14 days and I'll give you a full refund.

Product Care

How should I care for my cap?

A well-made cap doesn't need much. Keep it in a cool, dry place when you're not wearing it. Give it a gentle brush now and then to keep the fabric fresh. If it gets wet, let it dry naturally — never use a dryer. Simple care will keep your cap looking good for years.

About Walter's Caps

Who is Walter?

I'm Walter, and I've been making caps by hand since 1973. I learned the craft from my father, who learned it from his father before him. Every cap that leaves my workshop has been cut, stitched, and shaped by me personally.

Why are you closing your shop?

After 53 years, it's time for me to slow down. I want to spend more time with my wife, watch my grandchildren grow, and enjoy a quieter pace of life. But before I close my workshop, I want my caps to find good homes — with people who appreciate honest craftsmanship.